Job Description:

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This is a mid-level management position. In conjunction with the Executive Director and the Dental Director, the office manager is responsible for the day-to-day operations and ensuring consistency across TCDC sites.

This position is full-time (40 hours per week), non-exempt, hourly.

ORGANIZATION CHART

The position reports to the Executive Director (ED)

JOB REQUIREMENTS

Proven success in managing a team of at least 5 employees.
Exceptional written and communication skills.
Fluent, spoken and written, in English and Spanish.
Positive, flexible, helpful.
Sound judgement and composure in response to emotional and emergent situations.
Ability to communicate tactfully and professionally.
Ability to remain calm under pressure, stay solutions focused.
Ability to delegate tasks and provide oversight.
Detail-oriented.
Self-motivated with the ability to work independently.
Must have reliable transportation – travel to and from TCDC locations will be required.
This position is an active position and will require sitting, standing, bending, stooping, and occasional lifting of up to 50 lbs.
Daily working with hands will be required (keyboarding).
Working with computers, and other standard office equipment.
Must be available to work occasional overtime.
Willing to learn and be a part of organizational growth

DUTIES, RESPONSIBILITIES

Deliver services related to the position of Patient Services Coordinator as needed and no less than sixty percent (60%) of the workweek. The remainder of the work week will be spent on administrative duties.
Supervise and oversee training of front office staff.
Monitor patient scheduling to ensure efficiencies.
Shift scheduling and reviewing time-off requests for staff.
Facilitate and participate in staff development and training.
Facilitate cross-training among front office staff positions.
Oversee and coordinate the day-to-day operations of TCDC sites.
Triaging and problem-solving operations issues.
Troubleshoot and resolve equipment and supply issues.
Assist in moving forward with strategic initiatives as directed by the ED.
Address day-to-day challenges and complaints.
Ensure consistency and compliance in office policies and procedures across all sites.
Advise ED of any potential conflicts or labor relations issues.
Manage initial response to workplace accidents and injuries, ensure first aid and documentation.
Contribute to performance evaluations.

BENEFICIAL TO THE POSITION

Basic understanding of Human Resources and Labor Law.
Effective in conflict resolution
Dental Office experience
Knowledge of OSHA and HIPAA Regulations