Job Description:

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This is a mid-level management position. In conjunction with the Executive Director and the Dental Director, the office manager is responsible for the day-to-day operations and ensuring consistency across TCDC sites.

This position is full-time (40 hours per week), non-exempt, hourly.

ORGANIZATION CHART

The position reports to the Executive Director (ED)

JOB REQUIREMENTS

  • Proven success in managing a team of at least 5 employees.
  • Exceptional written and communication skills.
  • Fluent, spoken and written, in English and Spanish.
  • Positive, flexible, helpful.
  • Sound judgement and composure in response to emotional and emergent situations.
  • Ability to communicate tactfully and professionally.
  • Ability to remain calm under pressure, stay solutions focused.
  • Ability to delegate tasks and provide oversight.
  • Detail-oriented.
  • Self-motivated with the ability to work independently.
  • Must have reliable transportation – travel to and from TCDC locations will be required.
  • This position is an active position and will require sitting, standing, bending, stooping, and occasional lifting of up to 50 lbs.
  • Daily working with hands will be required (keyboarding).
  • Working with computers, and other standard office equipment.
  • Must be available to work occasional overtime.
  • Willing to learn and be a part of organizational growth

DUTIES, RESPONSIBILITIES

  • Deliver services related to the position of Patient Services Coordinator as needed and no less than sixty percent (60%) of the workweek. The remainder of the work week will be spent on administrative duties.
  • Supervise and oversee training of front office staff.
  • Monitor patient scheduling to ensure efficiencies.
  • Shift scheduling and reviewing time-off requests for staff.
  • Facilitate and participate in staff development and training.
  • Facilitate cross-training among front office staff positions.
  • Oversee and coordinate the day-to-day operations of TCDC sites.
  • Triaging and problem-solving operations issues.
  • Troubleshoot and resolve equipment and supply issues.
  • Assist in moving forward with strategic initiatives as directed by the ED.
  • Address day-to-day challenges and complaints.
  • Ensure consistency and compliance in office policies and procedures across all sites.
  • Advise ED of any potential conflicts or labor relations issues.
  • Manage initial response to workplace accidents and injuries, ensure first aid and documentation.
  • Contribute to performance evaluations.

BENEFICIAL TO THE POSITION

  • Basic understanding of Human Resources and Labor Law.
  • Effective in conflict resolution
  • Dental Office experience
  • Knowledge of OSHA and HIPAA Regulations
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